Complete IT Support Technician resume sample
Not actual user resumes. Names and companies are illustrative.
All dates, duties and qualifications below are illustrative. Replace every detail with your own record; employer types are placeholders, not employer names.
[Your name]
IT Support Technician
[City] · [Email] · [Phone]
Summary
Diploma in Computer Engineering graduate with hands-on polytechnic laboratory training in PC hardware assembly, component-level troubleshooting, Windows and Linux operating system installation, and local area network (LAN) configuration. Experienced in testing peripheral interfaces, configuring IP settings, diagnosing system faults, and maintaining hardware logs. Registered on the NATS 2.0 portal and seeking an entry-level IT Support Technician or Technician Apprentice role.
Education
Diploma in Computer Engineering · [Your polytechnic / technical institute]
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Class 10 (Secondary School Certificate) · [Your school and board]
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Projects and training
Computer Hardware Assembly and Diagnostic Bench — Polytechnic Lab Project
Polytechnic laboratory project; hardware assembly and diagnostics lab · project
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- Assembled desktop computer systems from individual components including motherboard, CPU, heat sink, RAM modules, SMPS power supply, and SATA storage drives under faculty supervision.
- Performed Power-On Self-Test (POST) verification, configured BIOS/UEFI settings, verified boot sequences, and diagnosed hardware initialization issues using diagnostic POST cards.
- Conducted component-level testing and maintenance across [your batch size] laboratory systems, replacing faulty RAM sticks, testing CMOS battery voltages, and resolving thermal throttling issues.
- Maintained diagnostic logs and component inventory sheets documenting hardware specifications, serial numbers, detected faults, and replaced modules for lab verification.
Local Area Network (LAN) Configuration and Cabling Lab — Polytechnic Project
Polytechnic laboratory project; network configuration lab · project
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- Structured and terminated CAT6 UTP network cabling using RJ-45 connectors, punch-down tools, and crimpers; verified continuity and pin configurations using cable testers.
- Configured static IPv4 addressing, subnet masks, and default gateways across [your lab workstation count] laboratory computers connected via 24-port unmanaged and managed Ethernet switches.
- Set up shared network resources including workgroups, network printers, and local storage drives with appropriate folder-level read and write permission controls.
- Diagnosed network connectivity failures using command-line diagnostic utilities (ping, tracert, ipconfig, netstat), resolving IP conflicts and faulty cable terminations.
Operating System Installation and Systems Support Workshop — Technical Training
Polytechnic technical training; operating system and systems maintenance workshop · training
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- Installed and configured clean dual-boot environments featuring Windows 11 and Ubuntu Linux across laboratory machines, partitioning storage disks using MBR and GPT partition tables.
- Installed motherboard chipset drivers, graphics adapters, network interfaces, and peripheral drivers; configured device manager settings and resolved driver conflicts.
- Created bootable recovery USB media, executed system image backups, and restored corrupted operating system environments using system recovery console utilities.
- Performed routine preventive maintenance including disk defragmentation, temporary file cleanup, registry maintenance, and endpoint antivirus definitions updates.
Tools and skills
- Hardware troubleshooting (Component replacement, BIOS/UEFI configuration, POST diagnostics, power supply testing)
- Linux/Windows OS (Installation, driver setup, disk partitioning, dual-boot, command-line utilities, user permissions)
- LAN configuration (CAT6 crimping, RJ-45 termination, IPv4/subnetting, Ethernet switches, network sharing)
- C programming (Basic algorithms, pointer fundamentals, control flow, file handling)
- MS Office (Word documentation, Excel maintenance sheets, technical presentation formatting)
Certifications
- [NATS Apprenticeship Registered — Enrollment Number on nats.education.gov.in]
- [Your technical certification or workshop completion certificate — optional]